Shipping policy

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
  • Order Confirmation: Once your order has been processed, you will receive an order confirmation email with tracking details (if applicable).

Shipping Methods

We offer various shipping methods to cater to your needs. Shipping times and rates vary depending on your location and the method selected at checkout.

  • Standard Shipping: Delivery typically takes up to 5-7 business days (domestic) or 10-15 business days (international), depending on your location.
  • International Shipping: We currently offer international shipping to select countries. Delivery times vary by destination.

Shipping Rates

Shipping costs are calculated based on the weight of your order, the destination, and the selected shipping method. You can view your shipping charges during checkout before confirming your order.

  • Free Shipping: We offer free standard shipping on orders over 100 euros (domestic only).
  • Express Shipping: Additional charges apply for expedited shipping options. The exact rate will be shown during checkout.

Shipping Restrictions

  • We currently ship to the following countries: EU/EEA , UK, US
    Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom (UK), United States (US), Switzerland, Norway.
  • We do not ship to PO boxes, APO/FPO addresses, or certain restricted regions.
  • Some orders may be subject to customs duties or import taxes based on the destination country. These charges are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order through the provided link on your carrier’s website. Please note that tracking information may not be immediately available and may take 24-48 hours to update.

Delivery Times

Please note that the delivery times provided by our carriers are estimates and are not guaranteed. Delays may occur due to factors such as high order volume, shipping carrier delays, or weather conditions. While we do our best to meet delivery timelines, we cannot be held responsible for delays outside our control.

Missing or Lost Packages

Once your package is with the carrier, Hibiscus Hime is not responsible for any delivery issues, including lost or stolen packages. If your order is lost or delayed, please contact the carrier directly with your tracking information. If a package is marked as delivered but not received, please reach out to our customer service team for further assistance.

Returns & Exchanges

Please refer to our Refund Policy for more information on returns, exchanges, and shipping charges related to returns.

Customer Service

If you have any questions about shipping, or need assistance with your order, please don’t hesitate to contact us at info@hibiscushime.com. Customer support is available Monday through Friday from 10:00 AM to 5:00 PM Central European Time Zone (CET) UTC+2.